development, leadership, and workplace learning
What Can We Learn From a Fired Leader?
In late February, Groupon announced that it was replacing Andrew Mason, the company’s founder and chief executive officer. I’m familiar with Groupon, and admit that I have purchased a few, but I don’t track Groupon’s stock or stay abreast of the company’s moves. What caught my attention was Mason’s farewell letter to employees, publically posted. [...]
Novocain and Everything DiSC Comparison Reports?
Have you ever thought about all the things we have in our lives today, that we can hardly imagine how we survived before they were invented? How did we write term papers before personal computers? Make popcorn before microwaves? Get a cavity filled before Novocain? How did we live without the Internet, Google, Amazon, cellphones, [...]
We invite you to dialogue…
Dialogue. A word from the middle ages. According to the dusty dictionary on my bookshelf, a dialogue is a conversation between two or more people. The practice of dialogue is powerful. It focuses on communication between people. It’s about sharing multiple perspectives, which often leads to problem-solving or exchanging opinions. Blog. A word from 1999. [...]
Customer service training shifts to more interaction, technology, and DiSC
Imagine walking into a training session. There are no tables, just chairs set up in a horseshoe. There are no workbooks, the facilitator hands you an iPad instead. Is this what training will look like in the future? Nope! It’s what training looks like right now in Honda’s Dealer Development session “Building Lifetime Customer Loyalty.” To help strengthen—and deepen—customer relationships, [...]
How do YOU write an email?
It never occurred to me that there could be different approaches to writing emails—that how I write an email might be different than how others do. Until one day, my husband posted an ad on Craigslist to sell our coffee table. An interested buyer responded and asked if she could come by and see it. His response: [...]
5 Steps to Creating Your Professional Learning Path
This time of year, many organizations are turning their attention to talent management and training. But don’t wait for an invitation to begin your professional development. Here are five things you can do to take charge of your professional learning path. 1. Map it. To chart any course, you have to know where you are and [...]
Everything DiSC Activity: Telling Your DiSC Story
Here’s a great activity to build into your Everything DiSC® training sessions to help people share more in-depth details about their DiSC® style. This activity is designed to be used after participants have been introduced to their primary DiSC styles. It’s a great way to keep DiSC alive in your organization! MATERIALS NEEDED: Handout: Blank sheet of [...]
DiSC is not about stereotyping, pigeon-holing, or judging.
One of the biggest complaints we hear about DiSC is that “pigeon-holing” can happen to people based on their DiSC style. There is a tendency to want to use DiSC as an excuse for behavior, and for not adapting to other’s needs. If you’re familiar with DiSC, you’ve probably heard comments like these before: • [...]
Leadership for All?
I was recently speaking about our book, The 8 Dimensions of Leadership, to a group of Human Resource Professionals in California. My talk, “Becoming a Multidimensional Leader,” focused on three major themes: 1) The personality of the leader (that is, who you are as a person) is a critical part of the dialog about “what [...]
More Everything DiSC Success Stories
Wondering how DiSC can help to transform organizations? Hear how one organization used Everything DiSC to to increase organizational performance and productivity. The Organizational Challenge In a large law firm with a staff dedicated to supporting hundreds of lawyers with high expectations, team performance and productivity are key to success. Since team performance and productivity were suffering, [...]